Everything about Telus customer service

Everything about Telus customer service

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I have experienced issues While using the Tech Support for the house Online also so challenging we expended about one hour addressing an issue. I’ve been obtaining for months and months.

Skilled was ready to stroll me by way of my situation and served pinpoint wherever the condition was happening and encouraged me of another so I could get my position completed. I so appreciated his assist and endurance in going for walks me by the various scenarios. He adopted up with facts on my upcoming methods.

We are sorry to listen to about these complications you have skilled with equally tech support and billing. You should send out us a private message, and we’ll work for getting you the guidance and stick to-up needed to resolve these challenges right away.

I am wanting to renew my Net service once the 2 12 months deal expired. We even have fundamental cable which I never use and wish to get rid of. It truly is unachievable To accomplish this on the net, along with the contact number for support is incredibly nicely concealed. I eventually bought it from a reseller. I known as the quantity, and listened to AI try for getting me to make it happen on the internet, but you can't cease employing a service on line.

You'll be able to only modify it. I waited for an hour around the phone to speak to a human. He was useful, but had to redirect me to a different individual. I had been then on keep for an additional hour. They made available me a far better offer, but it really was not what was provided on the web. Those offers are For brand spanking new customers. To be a faithful customer I would have to pay $seventy eight compared to $sixty for just a new customer, with the service I desired.

 As for loyalty, there isn't a this kind of factor any longer.  Experiencing a similar point with my Telus house services.  I’m done with them frequently rising my arrangement pricing.  Heading back to Shaw when my contract operates out.  

I assume I'm just previous, but I don't forget a time when you could get in touch with a business, talk with a human without sitting on maintain for hours, and really get customer service. Many thanks Telus for a wonderful customer practical experience.

once the agent review my account he explained I can not provide you with a offer or credits such as you have now with the exiting account, so i just gave up and hangup the cell phone.

Solved discussions might be closed and saved for 90 times, and might be accessed while in the Concept Centre inside the My TELUS application. 

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Thanks on your awareness to this issue. I look ahead to a prompt and satisfactory resolution.

It took place on Sunday which i had a awful issue. But I was content to discover that this Internet site labored on weekends. And Helen granted me assistance, time, and persistence to resolve the situation. I am so grateful I can't notify!

I have built multiple phone calls, I've clicked on "Alternatively, you can contact our TELUS Administration Workforce right here".  concluded the shape, with no reaction, and accomplished One more form on MyTelus and likewise go no response.

The TELUS staff acknowledges that our get the job done spans a lot of Territories and Treaty places and we're grateful for the traditional Expertise Keepers and Elders who're with us now, all those who have absent ahead of us plus the youth that inspire us.

I had been last but not least specified circumstance range 21911243 and advised that a manager would call me Telus technical support back within just two hours, which didn't take place. Instead, I had been informed that I necessary to hold out 24 hours.